Costco is well known for their hassle free return policy. Members are able to return items at any time if they are dissatisfied with the quality of the product (with the exception of some electronics items, see below for Costco’s full return policy). Costco’s return policy may be intimidating for some vendors; however, most Costco returns are resalable and are returned with the first couple of weeks.
Costco maintains an excellent balance between satisfying the member, while preventing vendors from being buried with returns. They do this by only purchasing high quality items that that will satisfy their members. If a company does have a high return rate of non-saleable items, they are at a high risk of being pushed off the sales floor by Costco buyers. If your product is high quality, long lasting, and lives up to its promise, then Costco’s satisfaction guarantee return policy should not be a huge concern.
Our vendors benefit from VendorCo’s return assistance. We help our vendors anticipate the likely return rate, as well as provide customer service assistance. To take advantage of all that VendorCo has to offer, contact us at [email protected].
Costco’s return policy:
COSTCO’S RISK FREE 100% SATISFACTION GUARANTEE
MEMBERSHIP:
We will refund your membership fee in full at any time if you are dissatisfied.
MERCHANDISE:
We guarantee your satisfaction on every product we sell with a full refund. The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, touchscreen tablets, MP3 players and cellular phones.
